FAQ

  • When is the due date for payment?

    By every month's 10th for SIM cards.

    By every month's 25th for Pocket Wi-Fi devices.

  • How can I pay my bills?

    You can pay your bills by using the terminals in Konbini such as Family Mart, Lawson and Ministop with the Smart Pit Number we will provide you with.

  • Does the leftover data carry over to the next month?

    Unfortunately, none of our plans carry over to the next month.

  • When does the mobile data reset?

    Mobile data resets on the 1st day of every month.

  • How does the payment system work?

    Our payment system is based on advance payment. Advance payment is exactly the same as when you are staying at a hotel. You pay up front and then stay.

  • What advantages do the customers receive from the advance payment?

    For orders that are placed after the 25th, the next payment will be in 2 months.

    Example; If you buy on August 25th, 26th, 27th, 28th, 29th, 30th or 31th, the next payment will be in October instead of September.

  • How much will the first payment be after I order my SIM Card?

    3300¥ Handling Fee + 1 Month’s Fee of your chosen plan.

    You can see the total amount soon as you add a product to your cart.

  • How much is the delivery fee?

    Delivery fee is 0¥. It is free.

  • I want to stop using your SIM Card and want to switch to another seller/brand etc.

    Please let us know 1 Month before the planned cancellation date. The earlier the better and safer.

  • Are you a SIM Card Provider / Carrier?

    No. We are a partnered distributor of Docomo, Softbank and Rakuten SIM Cards.

  • My Rakuten Data Only SIM Card is kind of slow / the signal is poor. Why?

    There are 2 potential reasons.

    1 - There are a lot of factors for signal loss. There might be some sort of equipment or other something else in your environment that affect signals.

    2 - Rakuten is still developing and growing. Our Data-Only plan depends on Rakuten's signals. That is why sometimes the signal may seem poor especially in the countryside. If you are living in the city, there should not be any problems.

    Before ordering a Data-Only SIM Card, be sure to click on the URL on the product page to confirm if your area has good signals.

  • Will my phone will work with your SIM card?

    1-As long as your phone is SIM-Free / Unlocked, your phone will work with any SIM card.

    2-If you bought your phone in Japan from a carrier store (Such as Docomo, Softbank, Rakuten etc.) and if it is locked to that carrier, your phone will only work with the same carrier's SIM cards.

    If you are not sure, please contact us using the chat function on our website or send us a message from our Facebook page below.

    Click here to go to our Facebook page.
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